Done right, this is one of the best things you'll do for your home. You walk in at the end and the place looks like you always wanted it to look, and the process was easy the whole way through.
That's how it's supposed to go. That's how it goes here.
It isn't how it goes everywhere, and the reason why is worth knowing before you hire anybody.
Ask anyone who's had a bad flooring experience what went wrong, and they almost never say "the flooring."
They say the crew showed up late, or didn't show at all. They say the price at the end wasn't the price at the beginning. They say nobody answered the phone once the installation truck pulled away.
The product is rarely the problem. The people are.
That's why we put our family name on the company. When it's your name on the truck, you don't get to hide behind a corporate 800 number when something goes sideways. You show up and you make it right.
And we put it in writing. Our 4X Guarantee covers the four things homeowners actually worry about:
- Zero Regrets Guarantee
- Lifetime Installation Warranty
- Installer Professionalism Guarantee
- A guaranteed exact written quote, not an "estimate"
For the details on all four, see our 4X Guarantee.
